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Press releases and IR websites are the most effective ways for IROs to communicate with retail investors.
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The adoption of virtual AGMs has resulted in greater retail investor attendance.
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Retail investor questions tend to focus more on short-term issues such as dividends and share price.
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Enhanced liquidity and stability are seen as the main benefits of a retail investor base.
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The biggest challenge retail investors bring is a perceived lack of knowledge, compared with institutional investors. Communications is the biggest challenge for small caps.